Businesses of all types and sizes are striving hard to improve their customer service not only for their survival but also to position them on the winning streak. Moreover, today’s internet savvy clients as well as tough marketing competitions are the other major drivers to bring up-gradations in the customer service. Therefore, to deliver a top-notch service to their clients, the online retailers are spending money on the latest tools and technologies.
A market survey report reveals that companies are spending 44% amount on buying customer relationship management (CRM) tools. Using these tools, the retailers track their own leads, contacts and deals. Usually, the retailers set alerts on their CRM tool, which help them follow up on timely basis. With the help of CRM tool, the companies can manage their customer relationships proactively when they want to generate business or do a follow up call.
Using this tool, the online retailers cannot only continuously measure the level of their customer service but can also measure the customers’ activities so that they could come up with better solutions for all kind of queries.
Customers today have become social media savvy and want to leverage the services online because here they cannot only get connected to a number of retailers simultaneously but can also add their comments, complaints and suggestions. Survey results have also revealed that the online businessmen are also spending 44% money on purchasing Social Media Monitoring Software, to improve their customer experience. Using this modern customer service software, the retailers can proactively monitor, assess, engage and respond to clients to give them enhanced customer service. The automated customer service tool proactively traces out the problems and solves them immediately.
Reports further revealed that retailers spend 43% on purchasing Customer Data Integration technology. Based on service oriented architecture (SOA), CDI technology saves retailers from the hassle of collecting customers’ data in different formats across multiple systems. CDI automatically gathers client’s’ data from across the organizations to create a single comprehensive view of a customer. It provides most complete and real time views of people.
Software, which is tremendously gaining popularity among the online retailers is, live website chat support. Implementing this web-based chat application on their website, the retailers have been successful in delivering the best services to their customers. Appearing as a chat box window on an e-commerce website, live chat helps online operators to provide on-the-spot help to the customers. This also allows chat reps to provide real time, more personalized and accurate help to the customers all around the globe. Giving a new look to your business, live chat makes your silent business website much interactive than ever before. The 24/7 availability feature of this web-based chat application allows you to serve your worldwide customers in a best way.
A market survey report reveals that companies are spending 44% amount on buying customer relationship management (CRM) tools. Using these tools, the retailers track their own leads, contacts and deals. Usually, the retailers set alerts on their CRM tool, which help them follow up on timely basis. With the help of CRM tool, the companies can manage their customer relationships proactively when they want to generate business or do a follow up call.
Using this tool, the online retailers cannot only continuously measure the level of their customer service but can also measure the customers’ activities so that they could come up with better solutions for all kind of queries.
Customers today have become social media savvy and want to leverage the services online because here they cannot only get connected to a number of retailers simultaneously but can also add their comments, complaints and suggestions. Survey results have also revealed that the online businessmen are also spending 44% money on purchasing Social Media Monitoring Software, to improve their customer experience. Using this modern customer service software, the retailers can proactively monitor, assess, engage and respond to clients to give them enhanced customer service. The automated customer service tool proactively traces out the problems and solves them immediately.
Reports further revealed that retailers spend 43% on purchasing Customer Data Integration technology. Based on service oriented architecture (SOA), CDI technology saves retailers from the hassle of collecting customers’ data in different formats across multiple systems. CDI automatically gathers client’s’ data from across the organizations to create a single comprehensive view of a customer. It provides most complete and real time views of people.
Software, which is tremendously gaining popularity among the online retailers is, live website chat support. Implementing this web-based chat application on their website, the retailers have been successful in delivering the best services to their customers. Appearing as a chat box window on an e-commerce website, live chat helps online operators to provide on-the-spot help to the customers. This also allows chat reps to provide real time, more personalized and accurate help to the customers all around the globe. Giving a new look to your business, live chat makes your silent business website much interactive than ever before. The 24/7 availability feature of this web-based chat application allows you to serve your worldwide customers in a best way.